2017

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KCS - How To Reset Your Password

Objective:

  • Change password
  • Expired Password
  • Log in

Environment:

  • Clio Web App

Additional Information:

Error message: 

Couldn't log you in with that email/password combo. If you're stuck, you can reset your password.

Procedure:

  1. Go to app.clio.com or app.goclio.eu
  2. Click Forgot Password?
  3. Enter the email used for your Clio account
  4. Check your email inbox (and/or spam folder) for the "You have requested to change your password" email from "Clio Team"
  5. Click the link to reset your password in the body of the email
  6. Enter and confirm your new password in the new window
  7. Click Reset Password

 

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