Time Entry is Not Being Pulled onto a Bill

Issue:

  • Un-billed Time Entry not being brought into an Invoice
  • Why doesn't the Time entry that I'm not charging for appear on my generated Bill? 

Environment:

  • Clio Web App

Additional Information:

N/A

Cause:

  • Duration field within the Time Entry is not populated.
  • Ensure that you have a Time quantity associated with the entry and that the hourly rate is billed at $0.00

Resolution:

  1. Navigate to the Time sub-tab within the Matter
  2. Select the option to Edit the Time Entry with no duration
  3. Populate the Duration field
  4. Select Save Time Entry
  5. Attempt to generate the Bill again

 

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