KCS - The Matter Has a Close Date but is Listed as Open

Issue:

  • My Case has a Close Date but the status is listed as Open

Environment:

  • Clio Web App

Additional Information:

n/a

Cause:

The Matter was previously closed and re-opened. It is currently in an Open status 

Resolution:

  1. Locate the Matter
  2. On the top right hand side, click Edit
  3. Select Closed from the Status drop down box
  4. Click Update Matter

 

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