2017

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KCS - Unable to Remove a Permission From a User

Issue:

  • An administrator changes a user's Permissions to remove the Administrator, Accounts, Billing, and/or Reporting permissions, but the user still has these permissions.

Environment:

  • Clio Web App

Additional Information:

n/a

Cause:

When a permission is removed from a user, the permission will persist if they belong to a Group that has that permission.

Resolution:

  1. Click on Settings
  2. Click on Groups, Permissions, and Job Titles
  3. Click on Permissions
  4. Find the permission you wish to remove in the role column
  5. Look for the user's name in the Group/User column
  6. If that user's name appears either:
    1. Remove that user from the Group that has that permission
    2. Remove that permission from the Group by unchecking the box next to that Group

 

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