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KCS - Why Can't I See My Closed Matters In Google Drive?

Objective:

  • I can't see my closed Matters in Google Drive, why?
  • Is it possible to make my closed Matters viewable in Google Drive?

Environment:

  • Clio Web App
  • Google Drive
  • Settings
  • Documents > Document Sources

Additional Information:

n/a

Answer:

The reason you can't see the closed Matters in you Google Drive is because the "Synchronize matters with a status of" is set to either: Open or Open and Pending. A specific setting change in your Document Sources is required in order to show the closed Matters. This article How To Show Closed Matters In Google Drive will guide you through the process of making the changes.

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