KCS - Can I Reactivate my Account Temporarily?

Objective:

  • Reactivate Account to Export data 
  • Access Account after cancelling 

Environment:

  • Clio Web App 

Additional Information:

  • As per our Terms of Service, after 90 days from the cancellation or termination of a subscription, all Content associated with such subscription will be irrevocably deleted from the Service. If you're within the 90 day timeline, the account can be temporarily activated. 

Answer:

  • The Account owner must send an Email to support@clio.com confirming reactivation. Please note, for security purposes the email sent must come from the Account owners email associated to Clio. Include in the body of the email the following: "Please reopen my account temporarily so that I can export data. I do not wish to continue with the account beyond this request."
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