KCS - Invalid Email Error Message

Issue:

  • Invalid email message appears when creating a Contact
  • Oops! Please enter a valid email address message 
  • Unable to update Contact 
  • I can't update a Contact 

Environment:

  • Clio Web App 

Additional Information:

n/a

Cause:

  • A space exists after the email address
  • Unaccepted characters are included within the email address field

OR

  • Multiple contacts share the same email address

Resolution:

  • Delete any spaces after the email address
  • Ensure the email address is spelled correctly

OR

  • Remove the email address from other contacts that have the same email address associated
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