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Balance at the Bottom of Trust Ledger Report is Higher Than Total Client Balances

Issue:

  • The Trust account balance at the bottom of the Trust Ledger Report is higher than the combined total of all client balances.
  • Trust Ledger Report total is incorrect 
  • Trust Ledger Report total does not match combined total of all client balances.

Environment:

  • Reports > Trust Ledger Report
  • Accounts

Additional Information:

n/a

Cause:

There is at least one Transaction within the Trust account not assigned to a Contact or Matter.

Resolution:

  1. Select Accounts
  2. Select the Trust account
  3. Select the Client header to re-order the Transactions
  4. Edit or delete any Transaction not attached to a Matter or Contact

 

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