KCS - Why can't I delete this Folder?

Objective:

  • Can't find Trash button under some folders 

Environment:

  • Clio Web App

Additional Information:

n/a

Answer:

  • If the folder is a Matter or Contact folder, you will not be able to delete it. You are unable to delete Matter or Contact folders because once deleted, you will no longer be able to add folders or documents into that specific Matter or Contact. To prevent this from happening, the system does not allow deletion of these structural folders. 

 

  • If you have a third party Document integration set up in Clio, and you are accessing the integration, you will not see an option to delete the folder. Open the integration, and open the Clio folder, locate the folder to delete. 
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