KCS - How do I renumber a Voided Invoice?

Objective:

  • Change or Update the Bill number of a Bill that's in the void state

Environment:

  • Admin Panel

Additional Information:

n/a

Procedure:

Support Agents, please:

  • Identify the Invoice ID number
  • Explain to the Customer that this is a one-time change intended to correct a wrongly created Account and cannot be repeatedly run

Tech Esc:

  1. Navigate to https://app.clio.com/admin/tasks
  2. Enter Renumber Void Bill
  3. Enter the Account ID
  4. Enter the Bill ID
  5. Enter the desired Bill number in the New Invoice ID field

 

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