KCS - Receive the error message "Business Address is invalid. Please enter only alphanumeric characters."

Issue:

  • I keep receiving the following message: "Business Address is invalid. Please enter only alphanumeric characters." 
  • Clio Payments error message during signup

Environment:

  • Clio Web App
  • LawPay

Additional Information:

n/a

Cause:

  • You've entered non-alphanumeric characters

Resolution:

  • Enter only numbers and letters, and remove any punctuation in the address.
  • If the customer is certain that they are entering only alphanumeric characters and the error persists, contact LawPay Support for a manual enrolment. 

 

 

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