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KCS - Receive the error message "Business Address/Name is invalid"

Issue:

  • I keep receiving the following message: "Business Address is invalid. Please enter only alphanumeric characters." 
  • Clio Payments error message during signup
  • What does the error "Business name is invalid" mean?

Environment:

  • Clio Web App
  • LawPay

Additional Information:

n/a

Cause:

  • You've entered non-alphanumeric characters

Resolution:

  • Enter only numbers and letters, and remove any punctuation in the address.
  • If the customer is certain that they are entering only alphanumeric characters and the error persists, contact LawPay Support for a manual enrolment. 
  • Double check with the firms W2 form for the firm name; sometimes, a slight difference such as a comma, could result in the error message.  

 

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