2017

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KCS - New Text Snippets aren't Populating

Issue:

  • Text Snippets don't work in Time Entries
  • Text Snippets aren't visible

Environment:

  • Clio Web App
  • Activities
  • Matters
  • Contacts
  • Bills
  • Tasks

Additional Information:

Text Snippets aren't available everywhere in the previous version of Clio.

Text Snippets are also case sensitive, so ensure you're following the same format.

Cause:

Cacheing issues within your browser.

Resolution:

  1. Sign out of Clio
  2. Sign back in

 

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