KCS - %20 Appears in Front of Pasted Email After it was Copied from Clio

Issue:

  • Copy and pasting emails appear weird
  • Broken/incorrect email coming from Clio

Environment:

  • Contacts

Additional Information:

n/a

Cause:

This is occurring because there is a space preceding the email address in the Contact card.

Resolution:

  1. Navigate to the applicable Contact in Clio
  2. Click Edit
  3. Remove any spaces or gaps before the first letter of the email address
  4. Click Update Contact

 

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