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How Do I Get a New Barcode to Set up Two Factor Authentication on a New Phone?

Objective:

  • Wiped phone and now I need to set up Two Factor Authentication again, but there is no barcode to scan.
  • I need a new barcode to set up two factor authentication on a new iPad.
  • 2FA on a new phone

Environment:

  • Clio Manage
  • iPhone
  • iPad
  • Android

Additional Information:

This is for if you are already signed into Clio, and need to re-set it up on your phone/iPad.

Disabling Two Factor Authentication will cause you to be kicked out of Clio and need to be signed in again. Make sure you have your back-up codes ready and are able to sign back in.

Answer:

  1. Download the Google Authenticator app on your phone
  2. Log on into Clio on your computer 
  3. Navigate to your Settings
  4. Click on Security
  5. Click on the Two-Factor Setup tab
  6. Check the box beside Enable Google Two-factor authentication
  7. In Google Authenticator, touch Menu and select "Set up Account"
  8. Select "Scan a barcode"
  9. Use your phone's camera to scan the barcode on your Clio screen
  10. Enter the 6-digit verification code
  11. Update Two-Factor Settings

    Clio_-_Two_Factor_Setup_2019-12-30_13-48-37.png
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