KCS - Issue: Time Entries Show a Rate of $0 After Switching From Contingency to Hourly Billing

Issue:

  • After changing a Matter's Billing Rate from Contingency to Hourly, all existing time entries show a rate of $0. In Time Entry, The Rate Hierarchy defaults to Activity Description Flat Rate, even though no Description has been selected

Environment:

  • Clio Web App

Additional Information:

N/A

Cause:

Switching from a Contingency to an Hourly Billing Rate does not automatically change the Rates for existing Time Entries

Resolution:

  1. Edit Time Entry
  2. Click the User drop down menu
  3. Select a different User
  4. Re-select the proper User
  5. This will refresh the Billing Rate for this Entry
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