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KCS - Can a discount be applied to an account retroactively?

Objective:

  • Can a discount be applied to an payment retroactively?
  • Can a refund be issued to provide a discount on past payments?

Environment:

  • Clio Web App

Additional Information:

 n/a

Answer:

No. Discounts can only be applied to future payments, not retroactively applied to previous charges.

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