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KCS - Can you Refund Trust Requests?


  • Why can't I delete a Trust Request payment?


  • Clio Web App
  • Billing
  • LawPay

Additional Information:

  • Trust Requests cannot be refunded on Clio as it goes into a Trust account, which requires stricter oversight than a deposit in the operating account. 
  • For steps on how to do this within LawPay and reflect this within Clio, please see this article.


You can refund Trust Request payments if you sign into LawPay and do a refund from there. It will be the only time that LawPay will debit your Trust Account. 

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