KCS - What Happens to my Credit Card Payments When I Close my Bank Account and Forget to Update LawPay with the New Account Information?

Objective:

  • Where do my funds go if I processed a credit card payment in Clio after changing bank accounts?

Environment:

  • Clio Web App
  • LawPay

Additional Information:

n/a

Answer:

LawPay will attempt to deposit the funds into the account on file, however if the account is closed then the funds will be held within LawPay. Once the bank account information is update within LawPay then the funds will be deposited into the new account.

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