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KCS - How to Record an Overpayment in New Clio


  • Record a Payment that exceeds the amount due on the Bill in New Clio


  • Clio Web App

Additional Information:

You can only overpay invoices from the Payment field beside the Matter line. If you attempt to enter the amount in the Payment Amount field beside Total Open Balance, you will receive the error "Payment amount cannot exceed total balance".


  1. Click Record Payment
  2. Select Direct Payment
  3. Enter the total Payment amount in the Payment field beside the Matter Name
  4. Click Record Payment
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