2017

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KCS - Am I Charged for Phone Calls when Client's don't Leave a Message?

Objective:

  • Charges for Phone Calls in Campaign Tracker 

Environment:

  • Clio Web App

Additional Information:

  •  If you have any further questions about how the charges are structured/determined or things like what determines a call as place, our phone number provider is Twilio and they can speak further to their terms/functionality.

Answer:

  • Yes, someone dialling the number and connecting the call results in usage, even if they don't leave a voicemail message, which is charged to the client's Bill. 
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