- Customer deleted AlphaDrive off their computer but when trying to download Clio Documents a pop up asks if they want to open the file with AlphaDrive. Since AlphaDrive was deleted off the computer the Documents won't open.
- Clio Web App
The AlphaDrive file to Clio extension is still enabled in Google Chrome. Please refer to this AlphaDrive Article for additional information.
- Click on the the dots in the upper hand corner of the Chrome browser
- Click More Tools and then select Extension
- Find the AlphaDrive Clio Extension and click to Disable and then Delete the extension
- Refresh your browser to download files as normal