KCS - I Deleted AlphaDrive but My Clio Documents Keep Defaulting to Open in AlphaDrive When I Click to Download

Issue:

  • Customer deleted AlphaDrive off their computer but when trying to download Clio Documents a pop up asks if they want to open the file with AlphaDrive. Since AlphaDrive was deleted off the computer the Documents won't open.

Environment:

  • Clio Web App

Additional Information:

n/a

Cause:

The AlphaDrive file to Clio extension is still enabled in Google Chrome. Please refer to this AlphaDrive Article for additional information.

Resolution:

  1. Click on the the dots in the upper hand corner of the Chrome browser
  2. Click More Tools and then select Extension
  3. Find the AlphaDrive Clio Extension and click to Disable and then Delete  the extension
  4. Refresh your browser to download files as normal

 

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