I Deleted AlphaDrive Suite but My Clio Documents Keep Defaulting to Open in AlphaDrive Suite When I Click to Download

Issue:

  • Customer deleted AlphaDrive Suite off their computer but when trying to download Clio Documents a pop up asks if they want to open the file with AlphaDrive Suite. Since AlphaDrive Suite was deleted off the computer the Documents won't open.

Environment:

  • Clio Web App

Additional Information:

Cause:

The AlphaDrive Suite Browser Connector extension is still enabled in your web browser.  Please refer to this AlphaDrive Article provided by Faster Law for additional information.

Resolution:

  1. Click on the vertical ellipsis in the upper right hand corner of your Chrome browser window
  2. Click More Tools and then select Extensions
  3. Find the AlphaDrive Browser Connector extension and either disable or remove it
  4. Refresh your browser to download files as normal

 

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