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KCS - Clio is a White Screen with "Site Cannot be Reached" Message

Issue:

  • "Site Cannot be Reached" 

Environment:

  • Clio Web App
  • McAfee 

Additional Information:

If you have not recently downloaded any new security program or firewall, please contact our Support team via phone 1-888-858-2546 (option 2) or live in-app chat

Cause:

Installed firewall or security program is blocking access to Clio

Resolution:

  1. Please whitelist the following from within the firewall settings: app.clio.com and/or app.clio.eu (depending on your region) and www.clio.com 
  2. Review the details in relation to your specific error message here: Fix connection errors
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