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KCS - Matters Failed to Import


  • Error: Matter Description can not be blank.
  • Matters failing when trying to bulk import Matters using the import tool
  • Matter Import Failures


  • Clio Web App

Additional Information:

To review the import errors you will need to select the ID under the ID column, which is on the left hand side of the imports page.


The Matters that had failed to import do not have information within the Matter Description column of the CSV that was imported.


  1. Select the Undo option on the right hand side of the imports page.
  2. Edit the CSV to populate the Matter Description column for all Matters.
  3. Re-import the Matters into Clio


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