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KCS - Clio Connect User Receiving Something Went Wrong Error when Trying to Download an Attachment to a Secure Message


  • Some Clio Connect Users unable to download Documents attached to Secure Messages


  • Clio Web App

Additional Information:



Clio Connect User tries to download an attachment to a Secure Message and receives this error: "Sorry, something went wrong. We’ve been notified about this issue and we’ll take a look at it as soon as possible. Please try again in a few minutes. If this error persists please email us at to let us know."


  1. Upload the attachment as a Document in Clio (Documents: Adding New Files and Folders)
  2. Share the Document via Clio Connect (Documents: Sharing Files and Folders)
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