KCS - Clio Connect User Receiving Something Went Wrong Error when Trying to Download an Attachment to a Secure Message

Issue:

  • Some Clio Connect Users unable to download Documents attached to Secure Messages

Environment:

  • Clio Web App

Additional Information:

n/a 

Cause:

Clio Connect User tries to download an attachment to a Secure Message and receives this error: "Sorry, something went wrong. We’ve been notified about this issue and we’ll take a look at it as soon as possible. Please try again in a few minutes. If this error persists please email us at support@clio.com to let us know."

Workaround:

  1. Upload the attachment as a Document in Clio (How to Upload a Document in Clio)
  2. Share the Document via Clio Connect (How to Share a Document via Clio Connect)
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