KCS - Why can't I click "About the business owner" when setting up Clio Payments in LawPay?

Issue:

  • Trying to move past the "About your Business" page when signing up for LawPay

Environment:

  • Clio Web App
  • LawPay

Additional Information:

The address fields do not accept any special characters (ie. colon, commas, dashes, etc.). Ensure that the field contains only letters and numbers. Additionally, autofilled fields can also cause issues.

Cause:

State needs to be in two letter abbreviation

Resolution:

  1. Change state to the two letter abbreviation format
  2. Make sure all other fields are filled
  3. Click About the Business owner

 

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