KCS - Why aren't my Documents from Onedrive Showing up in Clio?

Objective:

  • Have Onedrive documents appear in Clio

Environment:

  • Clio Web App
  • Onedrive

Additional Information:

n/a

Answer:

Only the Documents in the "Clio" folder in Onedrive will show up in Clio. Any other Documents in Onedrive will not show in Clio as it is not synced to Clio. If you would like the Documents to show up in Clio, please move them into the respective "Clio" folder.

If you are using the desktop OneDrive sync app, please also check to ensure the connection between your desktop OneDrive folder and the OneDrive website is active (i.e. check that your files appear in the OneDrive website).

Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality