KCS - Why won't Clio Save my Password?

Objective:

  • I can't save my Password 
  • I can't reset my Password 
  • It won't accept my password 

Environment:

  • Clio Web App 

Additional Information:

  • For instructions on how to save a strong password, click here. 
  • For more information on password security and choosing a strong password, click here. 

Answer:

  • The password you're using is the same as the one you had previously 
  • Part of your email is incorporated in the password. For security purposes, no aspect of your email can be included in your password. 
  • The update password link is expired. Ensure the email that you received is the most up to date email. 
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