KCS - Why won't Clio Save my Password?

Objective:

  • I can't save my Password 
  • I can't reset my Password 
  • It won't accept my password 

Environment:

  • Clio Web App 

Additional Information:

  • For instructions on how to save a strong password, click here. 
  • For more information on password security and choosing a strong password, click here. 

Answer:

  • The password you're using is the same as the one you had previously 
  • Part of your email is incorporated in the password. For security purposes, no aspect of your email can be included in your password. 
  • The update password link is expired. Ensure the email that you received is the most up to date email. 
Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality