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KCS - I Get a "LAW_FIRM_MATTER_ID Longer Than 20 Characters" Error When Submitting a LEDES Bill

Issue:

  • LAW_FIRM_MATTER_ID Error 

Environment:

  • Clio Web App
  • LEDES Submission Portal

Additional Information:

n/a

Cause:

Matter Number in Clio is longer than 20 characters

Resolution:

Ensure the Matter Number is shorter than 20 characters by: 

Downloading the LEDES file and modifying the Matter ID. For instructions, click here. 

or 

Reading the instructions on how to update the Matter Numbering for a single Matter, click here

or 

To ensure all your Matter Numbering is set up to only have 20 characters for future Billing, contact Support at 1-888-858-2546 x2. 

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