KCS - Why Does the Trust Listing Report Show A Balance For My Client When They Have Used Up All Matter Trust Funds?

Objective:

  • Resolve discrepancy in a Trust Balance
  • Locate the source of a Client's Balance

Environment:

  • Clio Web App

Additional Information:

n/a

Answer:

If a Matter's Trust Funds have been used up but the Report still shows a balance, there may be funds linked at the Contact level. To find out, access the page for the specific Contact and select the Transactions tab. 

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