KCS - Error Message: "Access to that area requires additional privileges"

Issue:

  • Receive an "Access to that area requires additional privileges" error when navigating Clio

Environment:

  • Clio Web App

Additional Information:

n/a

Cause:

This error occurs when a user attempts to access certain pages in the new Clio experience and the new Clio toggle is disabled in another tab, or another browsing instance of Clio. 

Resolution:

  1. Reduce the number of times that you switch between previous Clio and new Clio.

 

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