KCS - Why Can't I Switch to my Clio Connect Account?

Objective:

  • I can't see my Clio Connect account when I click my initials

Environment:

  • Clio Web App

Additional Information:

If you have a Clio Connect account under the same email address as your main Clio login, you will see the option to switch to your Clio Connect account(s) when you click on your initials in the bottom left corner.

Answer:

Make sure that you are signed into your Clio account with the email address that is associated with the Clio Connect account you are trying to access.

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