KCS - Error Message: "Client was not created. Email required"

Issue:

  • Receive a "Client was not created. Email required" error message when attempting to create a Contact in the New or Edit Matter form. 

Environment:

  • Clio Web App

Additional Information:

n/a

Cause:

Your web browser may be using older, cached data that results in a conflict.

Resolution:

  1. Clear your browser's cache (see here)
  2. Verify that you're using the latest version of your browser

 

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