KCS - Why Is the Account Balance on the Web/PDF Trust Listing Report Different from the Totalled Amount on the CSV Report?

Objective:

  • Isolate a discrepancy in the total between different report formats
  • Difference in balances between Web and CSV

Environment:

  • Clio Web App
  • Excel

Additional Information:

To locate Transactions without a Client linked, go to the Accounts page, select the relevant account, and sort by the Client column (only possible in previous Clio at this time).

Answer:

The Account Balance on a Web or PDF format of the Report is a total of all Transactions in the account, including Transactions that are not linked with a Client. As the CSV version only includes the balance linked with each client, when totalled this can differ if you do have Transactions without an associated Client. 

Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality