KCS - How to set up Two-Factor authentication with Google Authenticator

Objective:

  • Set up two-factor authentication with Google Authenticator 
  • How do I enable 2FA for my account? 

Environment:

  • Clio Web App

Additional Information:

Two-factor authentication is a mechanism that requires users to provide two different means of identification when logging in. When you enable two-factor authentication in Clio, users will be required to log in with their Clio password and a random numeric code generated by the Google Authenticator application which is available for iPhoneAndroid, and BlackBerry. In Clio two-factor is set up on a per-user basis.

In the event that you lose your mobile device, you can still access Clio by using one of the available backup codes. To download back-up codes, please see: How to Print Two-Factor Authentication Backup Codes

Procedure:

  1. Go to Settings
  2. Click Security
  3. Click Two-Factor Set up subtab
  4. Check the box beside Enable Google Two-Factor Authentication
  5. Follow prompts on the page to Install the Google Authenticator App
  6. Configure the Google Authenticator App by:
    1. Open Google Authenticator
    2. Click Set up Account
    3. Select Scan a barcode
    4. Use phone or tablet camera to scan barcode provided in Clio
    5. If unable to scan the barcode, click Can't scan the barcode?
      1. This will produce a Secret Key
      2. Go into Google Authenticator and click Set up Account>Enter provided Key
      3. Enter in an account name (such as Clio)
      4. Enter in the secret key under Enter your Key
  7. Enter in the code that Google authenticator provides in 6-digit verification code
  8. Click Update Two-Factor Settings
  9. You will then need to sign into Clio with your password to re-authenticate

In the event that you lose your mobile device, you can still access Clio by using one of the available backup codes. To download back-up codes, please see: 

  1. Go to Settings
  2. Click Security
  3. Click Two-Factor Set up subtab
  4. Re-authenticate login
  5. Click Show and print backup codes 
  6. Click Print backup codes or Save to text file

 

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