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A Payment in LawPay is Not Appearing in Clio


  • Clio Payments not working 
  • Bill not being sent to a Paid State
  • Payment made in LawPay is not showing up in Clio
  • LawPay payment not coming to Clio


  • Clio Manage

Additional Information:


  • The Payment was made in LawPay, not in Clio. In order for the payment to register in Clio, you must Share the Bill or pay it using the Clio Payments system. 


Manually record the Payment in Clio, adding a note for future reference, that this credit card payment was accepted directly in LawPay.

  1. Locate the Bill 
  2. Select Record Payment 
  3. Enter the Payment as a Direct Payment 
  4. Enter the payment amount in the Payment Amount field 
  5. Select Record Payment 


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