KCS - A Payment in LawPay is not Appearing in Clio

Issue:

  • Clio Payments not working 
  • Bill not being sent to a Paid State 

Environment:

  • Clio Web App 

Additional Information:

n/a

Cause:

  • The Payment was made in LawPay, not in Clio. In order for the payment to register in Clio, you must Share the Bill or pay it using the Clio Payments system. 

Resolution:

Manually enter the Payment in Clio 

  1. Locate the Bill 
  2. Select Record Payment 
  3. Enter the Payment as a Direct Payment 
  4. Enter the payment amount in the Payment Amount field 
  5. Select Record Payment 

 

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