KCS - .docx File Type not Supported for Document Automation

Issue:

  • Cannot generate a template from a .docx document 
  • Error: "The template could not be processed. The file type may not be supported, or it may have been generated by an unsupported program. Please contact support@clio.com for assistance."

Environment:

  • Clio Web App

Additional Information:

For more information on supported file types for Document Automation, click here

For more information on Document Automation troubleshooting, click here

Cause:

  • This can occur for a variety of reasons

Resolution:

  1. Open the Template in Microsoft Word
  2. Select File, then Save As
  3. Select .doc from the list of available file formats
  4. Select Save
  5. Upload the new Template to Clio
  6. Create a New Document From Template

 

Was this article helpful?