KCS - Error sending invitation: Email has already been taken

Issue:

  • Unable to add a user 
  • Can't add a new firm member 
  • Keep receiving error message 

Environment:

  • Clio Web App 

Additional Information:

  • If the other email is associated with a paid account that is in a canceled state, contact Support. 

Cause:

  • The email address is already in use by another paid Clio account. Each email can only be associated with one paid account.

Resolution:

  • The user will need to update the existing email from the other account in order to use the email already in use or use a different email for the current account being created.
  • For further assistance with this issue, you may need to contact Support via chat or call at 1-888-858-2646 x2. 

 

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