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KCS - Why is the Billed Hours Total per Timekeeper Wrong?

Issue:

  • The Billed Hours Total per Timekeeper on a Bill are not as expected

Environment:

  • Clio Web App

Additional Information:

n/a

Cause:

Inadvertent assignment of hours to another Clio user

Resolution:

  1. Review the line items on the Bill for accuracy
  2. Delete a Draft Bill or Void an Approved Bill once error is identified
  3. Edit the relevant Time Entry/ies under the global or Matter Activities sub-tab to correct the Clio user
  4. Generate a new Bill

 

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