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KCS - Do I Need to Contact Clio Support if I Want to Downgrade my Subscription?


  • Determine if it is necessary to contact Clio Support for a subscription downgrade


  • Clio Web App

Additional Information:

For more information on the implications of a subscription downgrade, click here.

For information on how to contact Clio Support, click here.

Confirmation of the downgrade must be received in writing via email from the email address associated with the Account Owner / Originating Subscriber.

This confirmation must be received prior to the next Billing Date to allow for sufficient time to process the request. If insufficient time is provided the downgrade will be completed for the next scheduled Billing Date.


Yes. Please contact Clio Support if you wish to downgrade your Clio subscription, and they will walk you through the necessary steps.

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