2017

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KCS - "Cannot open file" Error Message When Downloading Documents On Android that Were Uploaded With AlphaDrive

Issue:

  • Unable to open files uploaded through AlphaDrive in Android application

Environment:

  • Clio Web App
  • AlphaDrive

Additional Information:

n/a

Cause:

Files uploaded through AlphaDrive appear to be missing a Document type (e.g. .pdf, .csv, .jpg), which is preventing them from being downloaded on Android.

Workaround:

Download documents in Clio Web app

 

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