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KCS - Why does my Client total differ from my Matter total in Billable Clients?

Objective:

  • Client Total in Amount due is different than total of Matter Total in Amount Due under Billable Clients subtab 

Environment:

  • Clio Web App

Additional Information:

n/a

Answer:

This is likely because there are time entries that are not billed in a non-billable Matter that is connected to the Matter. Time Entries from non-billable Matters still show in the Billable clients subtab under the Client, but cannot be billed for. 

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