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Why are EML Attachments not included when Filing an Email to Clio Manage using the Outlook Add-in?

Question:

  • Why are my 'Email Type' Attachments not showing up in Clio Manage when I File them using the Add-in?

Environment:

  • Clio Manage
  • Outlook Add-in

Additional Information:

The types of attachments that the add-in is set up to be able to file are called 'FileAttachments' (anything you manually attach to an email).

This limitation also affects EML email attachments when filed via Maildrop.

Answer:

When you drag and drop another Outlook message into an email you are composing, this produces a class of attachments called an 'ItemAttachment'. At this time, this is not supported by the Add-in. 

As a workaround, these attachments should be opened and filed manually into Clio Manage. 

 

If you would like to see this feature added to Clio, please contact support@clio.com with your request and explain how this would benefit your firm.

 

 

 

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