- Why are my 'Email Type' Attachments not showing up in Clio Manage when I File them using the Add-in?
- Clio Manage
- Outlook Add-in
The types of attachments that the add-in is set up to be able to file are called 'FileAttachments' (anything you manually attach to an email).
This limitation also affects EML email attachments when filed via Maildrop.
When you drag and drop another Outlook message into an email you are composing, this produces a class of attachments called an 'ItemAttachment'. At this time, this is not supported by the Add-in.
As a workaround, these attachments should be opened and filed manually into Clio Manage.
If you would like to see this feature added to Clio, please contact email@example.com with your request and explain how this would benefit your firm.