Why ping Clio?
Pinging Clio does two things - first, it checks to see if your computer has a path to Clio through your network and the internet. Second, pinging is an easy way to see what IP address your computer is using to talk to Clio. We made some changes to our server configuration on September 6th 2012 and changed our IP address from 220.127.116.11 to 18.104.22.168. Your computer should have started using the new IP address within a day or so of the change, so if pinging shows that your computer is still using the old IP address, or if you can't ping Clio at all, then it indicates that there may be a problem with your internet service provider's Domain Name System (DNS) servers. Using old DNS information can result in slow page loads and network connection issues.
If the results of pinging Clio show that your computer is using the old IP address, I would suggest using Google's Public DNS servers to resolve this issue and to avoid similar problems in the future. Instructions on configuring your computer to use Google's DNS servers can be found at https://developers.google.com/speed/public-dns/docs/using.
Pinging using Windows XP, Vista, or 7
To ping Clio while using Windows, please click on the start button (Windows logo) and go to All Programs>Accessories>Command Prompt. Once the Command Prompt is open, type "ping app.clio.com" (without the quotation marks) and press enter. This instructs your computer to send "are you there?" messages to Clio, and will show you the IP address that your computer is using for Clio as shown in the screenshot below.
Highlighted in the screenshot is the IP address being used for Clio: 22.214.171.124.
Pinging using Mac OSX
To ping Clio from a computer running OSX, first press Command-spacebar to open Spotlight, then type "terminal" and choose the top hit as shown in the screenshot below.
Once the terminal opens, type "ping -c 4 app.clio.com" (without the quotation marks) and press enter. The results should look like what's shown in the screenshot below.
The IP address being used in this case is 126.96.36.199.