Register for a New Clio Experience Webinar

Register Now to Learn
Multiple Dates
 

Why isn't Internet Explorer letting me download PDFs from Clio?

What's the problem?

If you're seeing the following message when you attempt to download a PDF from Clio, it may be due to the security settings in Internet Explorer. 

PDF_question1.png

 After choosing Save or Save As, you may then see the following message: 

PDF_question2.png

How do I fix it?

To fix this, go to Internet Options > Advanced and scroll down to the "Security" section. Look for a setting called "Do not save encrypted pages to disk" as shown in the screenshot below. 

PDF_error_3.png

 Make sure this option is unchecked, then click OK and try downloading a PDF from Clio.

 

All done! This should resolve the issue, but if it does not please contact Clio Support.