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Why isn't Internet Explorer letting me download PDFs from Clio?

What's the problem?

If you're seeing the following message when you attempt to download a PDF from Clio, it may be due to the security settings in Internet Explorer. 

PDF_question1.png

 After choosing Save or Save As, you may then see the following message: 

PDF_question2.png

How do I fix it?

To fix this, go to Internet Options > Advanced and scroll down to the "Security" section. Look for a setting called "Do not save encrypted pages to disk" as shown in the screenshot below. 

PDF_error_3.png

 Make sure this option is unchecked, then click OK and try downloading a PDF from Clio.

 

All done! This should resolve the issue, but if it does not please contact Clio Support.