Trust Requests: Creating and Managing Trust Request Bills

Trust Requests is available to subscribers of our Loyalty, Boutique, and Elite plans.

You can upgrade to the Boutique or Elite plan in the app, or if you’re interested in seeing how this feature can work for your law firm feel free to contact us by email or give us a call at 1-888-858-2546 (choose option #1).


What is a Trust Request?
Creating a Trust Request
Sorting and Filtering Trust Requests
Editing a Trust Request
Approving a Trust Request
Deleting or Voiding a Trust Request
Localizing Trust Requests

What is a Trust Request?

"Trust Request" is the name of the feature in Clio that allows you to create a 'bill' to request funds in trust from your clients. You can create Trust Requests to collect an initial trust deposit or retainer from your clients, or to request a top up of trust funds. Trust Requests will not include any charges for services or expenses and all payments made on a Trust Request will be deposited immediately into a Clio trust account. 

Payments can be manually recorded on a Trust Request, or Clio Payments users can receive credit card payments directly into their trust accounts through our credit card processing partner, LawPay

Creating a Trust Request

There are three areas in Clio where you can create a Trust Request by clicking on the  button.

  • From the main "Bills" tab, 
  • When viewing a Contact Card, and
  • When viewing a Matter.

To create the Trust Request, complete the fields in the "Trust Request" window as required.

  1. Select a Client: Enter the client from whom you want to request funds in trust.
  2. Balance Type*: Select either the Matter level or client level to allocate the trust funds to. If your client does not yet have an associated Matter, then only the client option will be available.
  3. Select a Matter: Enter the Matter that the funds should be applied to. This field will only be displayed if you have selected "Matter" in the "Balance Type" field.
  4. Amount: Enter the amount to be requested. 
  5. Add Note: Click the "Add note" link to add a short note that will appear on the request as a line item.
  6. Add another Matter: If your client has multiple Matters, you can add more than one to a request.
  7. Issue Date: The issue date will default to today's date but you can change it by clicking in the field.
  8. Due Date: The due date will populate automatically based off of the grace period specified in the client's Payment Profile**.
  9. Skip the Trust Request approval process: Check this box to generate the Trust Request directly into the Awaiting Payment state. If you anticipate that any edits may be required to the request, do not check this box.

To finalize the creation of the Trust Request, click the "Create Trust Request" button. Once created, the Trust Request can be found in the Draft Bill state. 


*Understanding Matter and Client Level Transactions

Allocating funds to the client level makes them available to be applied as payment on bills for any of that client's Matters. When trust funds are allocated at the client level, a transaction will be added to the client ledger which can be found on the "Transactions" sub-tab of the Contact card.

Allocating funds to the Matter level only makes those funds available to be applied as payment on bills for that specific Matter. When trust funds are allocated at the Matter level, a transaction will be added to both the client ledger and the Matter ledger - which can be found on the "Transactions" sub-tab of the Matter details screen.  

For more information about managing transactions on either the client or Matter level, please see the "Managing Account Transactions" article. 

**Trust Requests and Payment Profiles

Only the grace period on a Payment Profile is relevant to Trust Requests. Trust Requests do not charge interest or offer an early payment discount. 

For more information about working with Payment Profiles, please see the "Payment Profiles with Interest" article. 

Sorting and Filtering Trust Requests

When viewing any of the "Bills" tabs, Trust Requests can be differentiated from revenue bills by the "Trust" icon.  

To view only your Trust Requests or only revenue bills, click on the "Filter" menu then click on the "Type" field.


To export a list of all of your open Trust Requests, filter your Awaiting Payment state to show only Trust Requests then click the "Export" button.

Editing a Trust Request

You can edit a Trust Request while it is still in the Draft state. To do so, view the request then click on the "Actions" button and select "Edit".

When editing a Trust Request, you can change the ID number, add a "Subject" (which will show on the request if enabled in your Bill Themes), issue & due date, and the line item details include the amount that you are requesting. Additionally, the "Trust Requests Notes" field allows you to enter details that will appear on the request footer. 

When you are finished editing the request, scroll to the bottom of the screen and click the  button.

Approving a Trust Request

Before a payment can be received on a Trust Request, the request must be approved. To approve a request, either click on the "Approve" quick link in the Draft list or open the request, click the "Actions" button, and select "Approve".

For information about receiving payments on a Trust Request, please see the "Recording Payments on a Trust Request" article. 

Deleting or Voiding a Trust Request


While a Trust Request is still in the Draft state, it can be deleted by clicking the "Action" button then selecting "Delete".


Once a Trust Request has been approved, but before a payment has been received, the request can be voided by clicking the "Action" button then selecting "Void". 

Once a payment has been received, a Trust Request can no longer be voided. The ability to close out Trust Requests that have a recorded payment is coming in the near future.

For more information about troubleshooting mistaken payments, please see the "Troubleshooting Mistakenly Applied Payments on a Trust Request" article. 

Localizing Trust Requests

You are able to change the wording for Trust Requests to "Retainer Request," "Client Funds Request," or any name of your choosing, by modifying your Bill Theme.

To do so, go to Settings -> Billing -> Bill Themes and click on the theme that you'd like to edit. On the "Edit Bill Theme" page, select Localizations > Trust Request Information. In these fields, type in the wording as you would like it to appear on your Trust Requests.

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