KCS - Issue: Clio Payments transactions showing up as "Unknown Payer" or having no name in LawPay for some accounts

Issue:

  • Clio Payments transactions showing up as "Unknown Payer" or having no name in LawPay for some accounts

Environment:

  • Clio Payments
  • LawPay

Additional Information:

Customer is taking payments from Clio Payments, but the payments keep coming into LawPay as "unknown payer". As such, he has multiple payments that LawPay has designated from the same payer, when they are actually different payments from different clients.

Cause:

Not yet diagnosed

Workaround:

Take payment in LawPay 

 

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