2017

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KCS - What Does "No User Found" Mean?

Objective:

  • On my Migration Errors it says User Not Found, what does that mean?
  • Why does my Migration Errors say No User Found?
  • My Time Entries error files say User Not Found. why?
  • Why do my Expense errors say user not found? 

Environment:

  • Clio Web App

Additional Information:

n/a

Answer:

When an Error file from a Migration says No User Found it means that the name of the user in the import file does not match the name of the Clio User. Clio cannot import Time Entries or Expenses without a designated Clio User to Bill these entries for. 

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