KCS - Why is Matter Field Blank when Clio Connect User Adds Time?

Objective:

  • My co-counsel added time to a Matter but the Matter field is blank

Environment:

  • Clio Web App
  • Clio Connect

Additional Information:

n/a

Answer:

The Matter field in the Time Entry box is not auto-filled—the Clio Connect user must select the Matter before Saving the Time Entry.

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