2017

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KCS - Issue: Unable to Select Closed Matters through Outlook Add-in

Issue:

  • <Leave for TE>

Environment:

  • Outlook
  • Office 365

Additional Information:

  • "No search result found" message displays when attempting to find a Closed Matters
  • Open and Pending Matters can be selected

Cause:

Not yet diagnosed

Workaround:

Forward the email to the Matter's Maildrop address

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